Refund policy

Return window
You have 30 days from the delivery date to request a return.

How to start a return
Email support@attireatlass.com with:
• your order number
• the item you want to return
• the reason
• photos if the item is damaged, defective, or incorrect

Wait for written return authorization and the return address before you ship anything. Do not send returns to our registered office address unless the authorization email says to use that address. Unauthorized packages may be refused.

Change of mind
You may return an item you no longer want if all of the following are true:
• the return is requested within 30 days of delivery
• the item is unused and in resaleable condition
• the original packaging, hardware, accessories, and inserts are included
• furniture, racks, benches, and stools are unassembled or have been fully disassembled back to the packed state without damage

You pay return shipping and any carrier pickup fee for change-of-mind returns. Use a trackable service. The item remains your responsibility until we receive and inspect it.

Damaged, defective, or wrong items
Email us within 48 hours of delivery with clear photos of the item, the packaging, and the order number. Quality problems reported later within the 30-day window will still be reviewed.

If we confirm the item arrived damaged, defective, or is the wrong product, we will repair, replace, or refund it, at our option, and we will arrange and pay for the return shipment.

What we cannot accept
• returns requested more than 30 days after delivery, unless we agree in writing
• used, stained, scratched, or incomplete items
• items missing parts, hardware, or original packaging
• items assembled in a way that cannot be restored for resale
• gift cards
• final-sale items, if a product page marked the item as final sale

Inspection and refund timing
We inspect authorized returns within about 5 business days of arrival.

If the return is approved, we refund the product price to the original payment method. Bank processing can take up to 10 additional business days. We do not refund to a different card or in cash.

Original outbound shipping is free, so there is usually no outbound shipping amount to refund. For change-of-mind returns we do not refund your return-shipping cost. For approved damage, defect, or wrong-item returns we refund the product price and cover the return shipment we arranged.

Questions
Email support@attireatlass.com.