Refund policy

We want your ordered items to blend perfectly into your room. Please inspect the packaging and goods within 48 hours of receipt and take photos of any shipping damage before discarding the packaging.

Return Period

You may return items within 30 days of receipt, provided the item is unused and in its original packaging, with all accessories, parts, and linings intact.

Accepted Items

• Unused and resaleable storage trays, boxes, hangers, and garment care products.

• Unused, unassembled, or fully repairable coat racks, hangers, and dressing stools in their original packaging.

Unaccepted Items

• Items returned more than 30 days after receipt without our written permission.

• Used, stained, scratched, irreparably assembled, or missing parts.

• Gift cards, end-of-life items.

• Returns without authorization.

Damaged, Defective, or Wrong Item

If the item arrives damaged, incomplete, or not as described, please email us within 48 hours of receipt, attaching photos of the box, labels, and the item. We will repair, replace, or refund, including the cost of return shipping arranged by us. If the item is intact, do not refuse the package simply because of a minor dent in the box—take a photo and inform us.

Change of Mind

If you no longer need the item and it meets the requirements of this policy, we will refund the item price upon receipt and inspection. Original shipping costs are free; unless otherwise agreed, you will be responsible for return shipping costs and any carrier pickup fees.

How to Return

Send an email to support@attireatlass.com with your order number and reason for return.

Wait for us to send a return authorization and the designated return address.

Pack the item as it was shipped. The original packaging boxes for shelves and stools are essential.

Please use a trackable logistics service. You assume the risk of loss until we scan and process the returned item.

Refund Time

We will check the returned item within approximately 5 business days of receiving it. Approved refunds will be returned to the original payment method. The arrival time may vary depending on the bank and may take up to 10 business days. We do not offer refunds to other bank cards or cash.