Shipping policy
Deadline: 5:00 PM Central Time, Monday through Friday (excluding US federal holidays)
Preparation/Processing Time: 1-3 business days after order confirmation
Shipping Time: 5-12 business days after order shipment
Shipping Costs: Free standard shipping for eligible orders
Shipping Area: 48 contiguous states + District of Columbia, unless otherwise stated in product details
Deadline and Preparation Time
The deadline is 5:00 PM Central Time (business days). "Business days" refers to Monday through Friday, excluding US federal holidays.
Orders received before the deadline will begin preparation within 1-3 business days on the same day. Orders received after the deadline, or on Saturdays, Sundays, or holidays, will begin preparation on the next business day.
Preparation includes verifying payment, picking, packing, and arranging carrier pickup. You will receive a confirmation email after order submission; a second notification email after shipment; and a tracking email after the carrier provides tracking information.
Shipping Time
After the carrier scans the package, delivery to a residential or commercial address in the 48 contiguous states is estimated to take 5-12 days. Delivery time may be extended due to factors such as remote zip codes, weather conditions, peak season, and incorrect addresses. The 5-12 day estimate is an estimate and not a guarantee.
Free Shipping
Eligible orders qualify for free standard shipping within the 48 contiguous states. Free shipping refers to our standard ground shipping or equivalent service and does not include overnight or scheduled delivery.
Free shipping is not available for the following:
• Alaska, Hawaii, U.S. territories, PO boxes, or APO/FPO/DPO addresses, unless explicitly stated on the product detail page or checkout page.
• International orders.
• We currently only sell to the 48 contiguous states.
• Reorders due to incorrect addresses provided by you.
Address Accuracy
You are responsible for providing a complete, deliverable address and any access codes required by the carrier. If your package is returned due to an incorrect address, incompleteness, or refusal, we may charge the actual return shipping costs and resend it after you pay the new shipping fees.
Risk of Loss
Unless otherwise required by state law, title and risk of loss transfer to you when the carrier first scans the shipment. If the tracking information shows delivery but you cannot find the package, please contact the carrier and send us photos of the delivery location via email on the same day. We will assist you in filing a claim.
Delays Beyond Our Control
We are not responsible for delays caused by the carrier, weather, natural disasters, labor disputes, or incorrect customer information. If goods are lost in transit, we will resend or refund the loss after confirming it within the carrier's claim period.